Frequently Asked Questions

1. How fast do you ship orders?

We ship all plant orders using 2-day delivery to ensure they arrive healthy, vibrant, and stress-free.
To avoid weekend delays, most orders are shipped Monday–Wednesday.
Once your order is on the way, you’ll receive an email with your tracking number.

2. Do you offer local pickup?

Yes! We offer local pickup in Oregon during select pickup windows and at pop-up events.
To schedule a pickup, send us a message on Instagram or Facebook (@SuperchargedSprouts).

3. How are the plants packaged?

Every plant is hand-wrapped and secured to prevent movement during transit.
We use insulation and protective materials to help regulate temperature shifts.
Each box is clearly labeled “Live Plants – Handle With Care.”

4. What if my plant arrives damaged?

Please record an unboxing video when opening your package.
If your plant arrives damaged or unhealthy, contact us within 24 hours and include your video and photos.
We’ll review the issue and work with you to provide the best solution.

5. What if my package is lost, stolen, or delayed?

Once your order is handed off to the carrier, Supercharged Sprouts is not liable for lost, stolen, or delayed packages.
We strongly recommend tracking your delivery closely and choosing a secure drop-off location.

6. Do you guarantee your plants?

Yes! Every plant is guaranteed to arrive healthy, well-rooted, and pest-free.
We take pride in delivering thriving plants right from our greenhouse to your home.

7. Do you ship year-round?

Absolutely. We ship in all seasons; however, during extreme heat or cold, we may pause shipments to protect your plants.
If weather impacts your order, we’ll notify you right away.

8. What are tissue cultures?

Tissue culture is a high-tech propagation method that produces genetically identical, disease-free, rare plants under sterile lab conditions.
This allows collectors to access rare varieties at more accessible prices while ensuring top-tier plant quality.

9. What payment methods do you accept?

We accept:

• Major credit/debit cards

• PayPal

• Venmo (QR code available at checkout and at events)

All transactions are fully secure and encrypted.

10. How can I contact you?

You can reach us anytime at superchargedsprouts@gmail.com or through Instagram and Facebook (@SuperchargedSprouts).
We do our best to respond to all messages within 24 hours.